Ugh. I called the corporate office over my lunch hour. The call was pleasant enough but not helpful in any way. I felt like I was in an alternate reality.
I was transferred to the Customer Service Dept. Fine. The person who talked with me looked at the website and said, "Sesame is not listed." I had told her it wasn't on their allergen page beforehand. Ugh. After she finally understood what I needed, she said i had to call my local Wendy's and asked where exactly they got their buns. I said, "They don't get them from you?" "No." "Stores can just go out and get their own buns? They don't all come from corporate?" Her response: I am a customer service representative. I give the information I can and then I refer people to others."
I told her that CSRs at other companies actually can tell me more information about the product--and go find out if they don't know--or forward me onto the appropriate person.
I was so frustrated. It'd ludicrous to think that the Wendy's close to me can just run down to a baker to get buns.
It was lunch time, so I waited a few hours to call that Wendy's. The manager thought hte CSR from corporate was crazy. He gets his buns from corporate--like the other Wendy's stores do.
By this time it was 4 my time and when I called corporate again, they had closed--at 5:00 Eastern Time.
I don't have time for this.
This is crazy.