Food Allergy Support

Discussion Boards => Mfrs. & Packaged Food => Topic started by: hezzier on February 16, 2015, 12:05:46 PM

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Title: Enjoy Life - sold to Mondelez
Post by: hezzier on February 16, 2015, 12:05:46 PM

Hope this doesn't change their products
Title: Re: Enjoy Life - sold to Mondelez
Post by: guess on February 16, 2015, 12:54:22 PM
With the conglomerates I don't think the products change much, however, I do think once the smaller company is absorbed by the conglomerate the reporting policies for allergen warning becomes that of the parent company.  Transparency remains strongest amongst independent owner operators because there is a more direct pipeline of consumer to corporate communication.  The party line of conglomerates has become they'll put a warning on if there is risk, a risk that they have determined by their rubric of allergen management and washes.  This is something most CS reps will have scripted and happily extoll the commitment to allergen management because they have little to no contact with the actual manufacturing. 

It becomes apparent when we compare our field notes here.  We have to learn to decode responses of scripted customer service centers.  If there was a risk it would be labeled... no, no nuts in facility (when their screen probably says something more like what allergens are present in the product instead of shared lines, facility).

I might have a contact in the area still from the FARE conference.  At least for now the products and facility will remain unchanged most likely.  What I would foresee changing most immediately that affects us is that ability for more direct contact for the type of line and facility information we valued in the brand, and increased our brand loyalty.  Take milk.  They have milk in the facility.  In the last year they were more upfront about it declaring that at least the line was dedicated milk free and batch testing was performed.  From here out I would not expect to get even that sort of information under the ownership of a conglomerate for much longer once those business practices transfer.
Title: Re: Enjoy Life - sold to Mondelez
Post by: Macabre on February 16, 2015, 01:27:25 PM
Some of their tweets:

@enjoylifefoods: @theallergymama @MDLZ thank you for the support! we are excited to keep making trusted free from products with no changes to our process!

@enjoylifefoods: @janie_agk @FoodAllergyBuzz @MDLZ we are not changing, don't you worry. Ingredients and manufacturing remains the same!

@enjoylifefoods: @Deancbss @FoodAllergyBuzz @MDLZ feel free to reach out to Carolyn: We are here to talk through any concerns!

@enjoylifefoods: @NJGirlSEliza @FoodAllergyBuzz @MDLZ we take our responsibility of providing trusted snacks very seriously. Our standards remain the same!

@enjoylifefoods: @FoodAllergyBuzz @MDLZ We are sorry you feel this way. Please know that our ingredients remain the same as well as our dedicated facility.

@enjoylifefoods: @theallergymama @MDLZ Thank you! Our dedicated production, as you know it today will remain the same!

@enjoylifefoods: @FanFreeAllergy yes they are! we are excited that we will be able to grow our allergy-friendly product offerings too!
Title: Re: Enjoy Life - sold to Mondelez
Post by: guess on February 16, 2015, 01:29:30 PM
time capsule.  Let's recheck in one calendar year.
Title: Re: Enjoy Life - sold to Mondelez
Post by: Jessica on February 16, 2015, 03:21:41 PM
seems like a weird conflict of interest. Company that is solidly against GMOs merging with a company that has probably advocated against GMO labeling.
Title: Re: Enjoy Life - sold to Mondelez
Post by: spacecanada on February 17, 2015, 10:45:32 AM

Not exactly a merger I'd like to see, but I can understand why they would have done it from a marketing and expansion perspective. They say they will remain an independent operational group within Mondelez, maintaining their current standards and practices. 

I wonder if they'll be able to teach Mondelez a thing or two about transparency with their allergen statements and labelling.  Right now, Mondelez may say 'there is no risk of cross contamination' but refuse to reveal whether or not there are allergens in their facilities or shared lines; or say they 'will label for possible allergen risks' on some imaginary risk level they don't identify.  So we avoid Mondelez and trust Enjoy Life?  I hope only the best for Enjoy Life in this partnership, and that they will be able to maintain their current high standards with their own products.   :-/
Title: Re: Enjoy Life - sold to Mondelez
Post by: hezzier on January 23, 2018, 10:50:39 AM
I decided to place an order for their new grain and seed bars to see if the kids liked them.  I ordered their grab and go Seed and Fruit Mix as well.  So shipment arrives quickly...the Beach Bash grab & go's packaging had issues.  The vertical back seem did not seal properly so all the packages are open.  I left a message yesterday and heard nothing back.  I have left a second message today.  We shall see if anyone calls me back today.  What horrible customer service!

So beware if you are buying any enjoy life products, check the back seems to make sure they are sealed.  I've had this problem with their chocolate chips as well when I buy them at the grocery store...I actually now inspect the seem before I put them in my cart.
Title: Re: Enjoy Life - sold to Mondelez
Post by: YouKnowWho on January 24, 2018, 10:05:08 AM
I have found them to be more responsive on FB than email. 
Title: Re: Enjoy Life - sold to Mondelez
Post by: hezzier on January 24, 2018, 12:48:16 PM
I emailed this morning and got a response saying she is sorry that this happened and that someone from the order department would be contacting me shortly.  Not sure what their definition of shortly is but their customer service is awful.
Title: Re: Enjoy Life - sold to Mondelez
Post by: hezzier on January 25, 2018, 05:37:32 AM
I did finally get a phone call, they will replace all of the opened packages.