Any results yet, Jessica?
I got a response after a second email as mentioned above, on May 1st. 11 days, no contact, no product, no refund.
I plan to demand a refund for the products not sent, and sadly, will have to stop using PFP. I will pay more to get my Tannabars directly from VNF, who has always had excellent customer service. In summer, I can get them locally, so as not to have to get a cooler. Again, it costs me much more, but, I get what I need when i need it.
I fear they are going to go out of business or file chapter 11 and we will all be out of our $$ and have no product.