How long ago did you email them?
"They've blown it??" Thry are not required in the U.S. to label that way. Unfortunately. But if I said screw it to every company in the US that didn't label for may contain sesame, I'd eat little but fresh fruit and veggies all the time.
They were very responsive to me. DS likes their stuff.
By not responding they have "blown it". Life is to short for me to sit around waiting for a company to let me know whether or not their food will kill me. I need time to purchase it, try it, and let the hostess know in time for her to shop.
This is not an e-mail that they should need a lot of research time for. Either they know it's a safe area....or it's not. And when a company does need research time a polite, we are looking into this would be appreciated.
My rules for myself....if a company does not include my allergen as a listed "may contain" then I want a current answer when I become a new customer.
I apologize if my previous response offended you, it was definitely not my intention. I actually do appreciate that you posted the link. thank you. Which I should have said earlier. Maybe my rules for me are stricter than other people, which is OK. And I would feel different if I had been eating it all along.