SEATTLE -- A 13-year-old girl had a dream vacation to Hawaii, until the very end.
Alaska Airlines helped Alyssa Bowen, who has a severe nut allergy, to get to Hawaii, but when it was time to come home, the family ran into trouble, HawaiiNewsNow.com reported
Lari Bowen wouldn't normally chance putting her daughter Alyssa on a plane. In addition to being highly allergic to nuts, Alyssa has an auto immune disorder that makes it difficult to travel.
But when doctors gave her the OK, Lari says she wanted Alyssa to live a little, so she booked a trip to Hawaii.
"Every day has been an adventure," Alyssa said, adding she had the time of her life. "Sometimes I'm healthy enough during summers so I can go and do stuff. But this is the first time I've been healthy enough to go on a plane."
On Sunday, the vacation was supposed to come to an end. Alyssa needed to be back at Seattle Children's Hospital for treatment.
"She needs to have her medication. It's an eight-hour infusion," Lari Bowen said.
But Alaska Airlines can't guarantee nut-free flights. The crew going to Hawaii helped get a buffer around Alyssa, and Lari asked for the same accommodations on the flight back home.
"It was very difficult to talk to them on the phone because they just didn't understand how to take care of us, and they were pretty rude," Alyssa said.
Alaska doesn't serve peanuts on board, but there are nut products in the food.
"If she touches it, she has huge welts. If it gets near her eyes, her eyes can swell shut," Lari Bowen said.
After several days of calls, a Facebook campaign and reaching out to a reporter in Hawaii, Alaska Airlines came through. Lari and Alyssa Bowen made it home on a nut-free flight Wednesday morning.
Lari Bowen says Alaska made things right by apologizing, meeting them at the airport this morning and paying for the cab ride to take Alyssa directly to Children's Hospital.