... or at least an exemption from purchasing a meal plan that you absolutely cannot use.

BeachGirl's experience is exactly what those screen shots are pointing out-- it's evidence of an
underlying lack of understanding. I'm also deeply suspicious that food allergy is grouped together with Kosher, Halal, and Vegan "needs." It's not that I don't think that food services ought to be providing that info-- it's just that for someone with food allergy, their life is on the line with a single bite. That
ought to warrant a bit more concern and care, IMO, than the others. Grouping them together implies that they aren't given that additional care.
This is a big reason why we can't really consider DD living in the dorms. Because they'd NEED to exempt her and allow her to have dedicated food-preparation materiel in her (single) room, and that's probably a precedent they don't want to make. The only thing that she'd be permitted to have is a micro-fridge combo. The answer that housing has indicated is that she can "meet with a dietician" or that some dorms have (communal) kitchen facilities.
Again-- the details REALLY matter. We'd have thought, based on some of the things that they told us at orientation/visitation, that this school was "excellent" in terms of awareness and management-- and then I looked closer. My DD might not have noticed some of those gaps/lapses, but I knew what they signified right away. If they are missing the OBVIOUS stuff, then you can bet that they don't understand co-processing issues worth a darn, either.