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OCR Case Processing Manual (CPM)
INTRODUCTION
The mission of the Office for Civil Rights (OCR) is to ensure equal access to education and to promote education excellence throughout the nation through vigorous enforcement of civil rights. The Case Processing Manual (CPM) provides OCR with the procedures to promptly and effectively investigate complaints and compliance reviews, issue findings, and to secure resolution agreements that remedy discriminatory policies or practices identified by OCR.
Revised January 2010 replaces the May 2008 version of the CPM.
http://www2.ed.gov/about/offices/list/ocr/docs/ocrcpm.html (http://www2.ed.gov/about/offices/list/ocr/docs/ocrcpm.html)
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