I placed an order almost 3 weeks ago, and finally, last week I got my order. Apparently, their Facebook has a bunch of bad shipping reviews as well. Has anyone else had this issue? My cravings for chocolate chip Dare cookies and NoNuttin' vanilla caramel granola is INTENSE!!! :)
Hmmm. Haven't ordered in a long time. I should, but with the exception of chocolate and granola bars aren't really wanting for anything. I never think to order.
I ordered maybe a few months ago, and it did take a really long time to get here. It turned out that something was back-ordered .... and the only notification I got about it was a note with the partial shipment I finally received. Then a few days later, the back-ordered items arrived. So, my guess was that they were waiting for all of my items to arrive before shipping to me, and then they gave up and shipped the partial order, but I sure didn't have any notice of that.
Same happened with mine - the No Nuttin' double chocolate granola bars were back ordered, but they didn't even email me about it - I had to email them and basically ask where the heck my package was. Then they sent an email back saying they could substitute it with the regular chocolate chip ones. I guess it would've been less annoying if they would've emailed me instead!
That's what I had ordered, too --- the No Nuttin bars. They were back-ordered. But an email stating such would have been nice.
I ordered on 3-24 for Easter candy. I live 2 hours away from them so it's never taken more than a few days. I let them know I needed it for Easter but never did get it, and didn't get any notification that it would take longer than normal. Luckily I also ordered from premium chocolatiers and vnf so I have stuff for the kids.
Getting really annoyed.. ordered 4 more boxes of Dare cookies..contacted them, they said they over sold and would have more in this week...still nothing.. no emails, or anything. It's been almost 3 weeks.
I did order from Vermont Nut Free and fell in love with the Carmel Pretzel Chocolate things.. oh my gosh. I had to order a big one because the little one was gone in like, 5 minutes. I love my chocolate. Also got some Crispy rice chocolates and caramel chocolates.. and white chocolate fudge which I could do without lol. I also ordered the sour gummy bears that look like Cabbage Patch Kids.. I really am going to spend so much money on this site lol.
Nothing here either and they charged my cc the day I ordered. I thought companies charged when they shipped? I guess I never noticed since I've always gotten the order within days. I sent an email but if they don't reply I may just dispute the charge. Too bad. I've been a cheerleader for them for years, even through the issues they've had recently, but no more. They've had plenty of time to get their act together.
The complaints are piling up on their FB page. It's sad, they used to be so great.
https://www.facebook.com/peanutfreeplanet?sk=reviews (https://www.facebook.com/peanutfreeplanet?sk=reviews)
Cheese, we've found Dare Sandwich Creme's recently at Big Lots for a great price.
I've never been to a Big Lots - off to Google!
Anyone know of any other US Store I can get them at?
Unfortunately, for my waist and my wallet, I've become addicted.
Also, just checked my email and they said they still don't have Dare in stock. Umm.. why does it say by the product "usually ships within 24 business hours"?
PC, there's a Big Lots on Brady near K Mart.
Have you looked on Amazon? I get a lot of shelf stable products that way.
Add me to the list. I just checked the FB page too. Loads of complaints. I ordered in March, and still do not have 2 items on my list. Items that should be easy to get, IMO. Just Mars Bars and Kit Kats missing. I would think those are easy to stock?
Non responsive to my last email. Just sent another. Not answering phones, just a message saying you can only email them. Sad. Used to love them. This cannot be good for business.
Are they struggling with the ruling Hershy's put down about out of country chocolates coming in? I am only finding Aero bars infrequently in Publix and buying them up. Have not been to World Market or the Brit shop as of late - told DS2 he would just have to do without for the time being.
If they would respond to emails, I might have that info, lol. But, perhaps they are having an issue.
I did get a response. Claiming delays getting product from Canada. So, maybe so, YKW.
I ordered at the end of March and haven't seen my order yet. i emailed once and was told they were waiting on their order from Canada. I emailed again (about 10 days later, I think) and got no reply but did get a phone call saying they were still waiting on their order. I'm really losing patience. The lack of communication is appalling.
Any results yet, Jessica?
I got a response after a second email as mentioned above, on May 1st. 11 days, no contact, no product, no refund.
I plan to demand a refund for the products not sent, and sadly, will have to stop using PFP. I will pay more to get my Tannabars directly from VNF, who has always had excellent customer service. In summer, I can get them locally, so as not to have to get a cooler. Again, it costs me much more, but, I get what I need when i need it.
I fear they are going to go out of business or file chapter 11 and we will all be out of our $$ and have no product.
Sent to me on May 8th:
Unfortunately I still waiting on product to come in. You will get an email with shipping information once the items come in and it is ready to ship so you will have a heads up to watch for it.
Denise
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I also left what I believe is an objective review, and 1 star rating on Facebook, based on my experience. I do not so such things often, if ever, and do not do it lightly. But it feels evasive. Everytime I have been promised "next week."
This makes me sad as PFP has been a go-to for so many LTFA folks wanting certain items . . .
It is sad.
I have been the manager of a group that sends out "thank you gifts" that people select and have run into many, many times when the product went unavailable for a while. What you do in those situations is keep in contact with the customer with weekly contact, apologize and at some point if the delay is longer you offer the option for a full refund (and usually send a tscotchke as a token of appreciation and apology.
It's basic customer service. They should be doing this.
:yes:
It really is such a bummer that they are falling apart. I feel bad for them, but I feel bad for us too.
I'm still waiting. I emailed again, and mentioned disputing the charge. They replied saying if they don't get their stock from Canada by Monday they'll refund my order. I'm sad that they're no longer an option. It's the only totally nut free place to get nestle candy bars from. I know of two other sites that sell them but you have to buy a full case of each flavor every time and the shipping is close to $20.
What other sites are there Jessica? I need some safe granola bars..anyone have any recommendations or even protein bars?
I got my money back after I canceled, like 3 days later.
Tanabars from Vermont Nut Free. That was the main It I was getting from PFP. They had enerpro bars too, but changed the recipe and we no longer liked them. It had been cheaper for me to use PFP due to the free shipping over $100. I would just buy 3-4 cases a couple times a year.
I ordered from here years ago. I cannot vouch for how they are now. But considering how bad PFP seemed to have gotten, I doubt they are worse. If you look at the list on the left, you will see peanut free and nut free.
http://www.canadianfavourites.com/aboutus.asp (http://www.canadianfavourites.com/aboutus.asp)
There's also https://canadiansweets.com/product-category/allergy-free-peanutnut/ (https://canadiansweets.com/product-category/allergy-free-peanutnut/)
Still waiting on PFP. They think they'll be getting their stock in next week (which is beginning to sound redundant) so I'm holding out hope.
Bumping for Bookedup.