http://allergy.hyperboards.com/action/view_topic/topic_id/17622 (http://allergy.hyperboards.com/action/view_topic/topic_id/17622)
This has got to be one of the most THOROUGH and thoughtful allergen listings I've ever seen anywhere--
Regular menu items:
http://burgerville.com/wp-content/uploads/allergen-ingredient-booklet.pdf (http://burgerville.com/wp-content/uploads/allergen-ingredient-booklet.pdf)
Seasonal items:
(Dec 2010)
http://burgerville.com/wp-content/uploads/december-28-lto-nutrition_ingredients_allergies-2010.pdf (http://burgerville.com/wp-content/uploads/december-28-lto-nutrition_ingredients_allergies-2010.pdf)
And the company website--
http://burgerville.com/ (http://burgerville.com/)
They claim that they'll even make special orders with UNSHARED fryers upon request. I have no experience to go by there-- and be aware that so much of the menu contains dairy and sesame that it may just not be safe at all for either allergen...
but for PA/TNA? I'd do it.
I'm actually contemplating letting DD try one of their milkshakes.
No advice, but FWIW, I've eaten their a fair number of times with no problem.
Must find out whether shake mixers are shared, though... they have a seasonal hazelnut offering.
Incidentally--found out today that they also keep ingredient lists on file in all of their restaurants. Including for temporary / seasonal stuff.
We've eaten there multiple times when on vacation--we deal with PN/TN, SFA. Employees were helpful and worked through our options. Food tastes great too.
Sigh. Now I am very bummed as I'm a few thousand miles away.
If you do milkshakes, please let us know. That would be our only NW ice cream option.
Tigerlily, what allergens are you dealing with? Molly Moon, in Seattle, is PN-free and mixes TNs in by individual batch.
Aha! I now have two places to visit in Seattle. There's Little Ray's Bakery that has gone nut-free (but not a coffee shop--I will need to find packaged items by them) and now Molly Moon. I just need to get *over* there.
Allergens: peanut, treenut, fish.
Avoiding shellfish just for the halibut. No, on porpoise really.
We had a late lunch at Burgerville today.
AWESOME.
I discouraged DD from getting a sandwich only because that would mean a "special order" (since the standard toppings include egg)... and also because they have a breakfast menu which means real eggs cooked on the real grill used to grill burgers.
She ate chicken strips-- which she pronounced "delicious"
rosemary shoestring fries... so good that she got another order to go...
and a medium triple berry shake. Sunshine Dairy produces their mixes, and the ONLY nut XC risks on the entire menu are for hazelnuts (locally grown, on salads and in one shake) and Ghiradelli syrup in a few specialty shakes (Chocolate Cherry, Mocha and a Portland Timbers chocolate-mint thing).
DD is PA/TNA, Egg-allergic, all with extremely high sensitivity.
I had a Turkey Club sandwich, rosemary fries (yum!!) and a mocha shake. (I'm SFA)
DH (TNA) had halibut fish and chips and a diet soda.
This was sort of magical, really... the food is so much better than standard fast food... and mostly local. Definitely "REAL" food. Burgerville.
Just so seed-allergic folks don't get their hopes up too high, however-- most of the buns and all of the fryer oil is probably off-limits due to sesame/sunflower. Bummer. But at least they tell you, right?
DD has eaten there several times at this point. She is both pn, tn, and egg allergic-- with very high sensitivity.
We do NOT allow her to have any of the Odwalla lemonade items (which are seasonal for spring, btw)-- even though their menu seems to suggest those would be fine, given what I know of Odwalla, I'm not comfortable with it. She also (obviously) doesn't have any of the shakes with XC warnings (mocha, a chocolate cherry thing, and another one that I forget at the moment).
She has had:
Rosemary fries
Fish and chips
chicken strips
triple berry shakes (uhh.. all sizes. )
No condiments but ketchup, and we also do NOT go when they are packed. Nor do we (in general) mention her allergies, though the one time we did, they were good about it, but basically offered to show us the menu guidance that we'd already seen on-line.
I'm not yet comfortable with a 'special' order, in other words-- so we've yet to get her a sandwich or burger since that would require a special set of instructions. But that's us. We tend to view restaurant dining as a risk anyway-- and one that most restaurant staffers, no matter how polite or helpful, are often ill-equipped to actually comprehend insofar as XC goes. So we mostly try NOT to ask for anything out of the 'ordinary' from a restaurant unless we must.
That's our usual procedure, btw-- we ONLY do standard menu items that are safe already and low-risk for XC, and we only do them when the restaurant is NOT busy. (The tartar sauce that comes with the Halibut Fish and chips is completely sealed in a packet, fwiw.)
FWIW, the halibut doesn't smell XC to me (SFA here), but I wouldn't eat any of the fish anyway. I have eaten the fries without incident.
I've been getting their fresh strawberry shakes and smoothies, too. Soooo good.
Showed up on Friday afternoon without having checked online first. Breaded asparagus spears were on the menu as a short-term seasonal item.
Luckily, it wasn't packed-- it took the manager to figure out which notebook item was using the same battering mix so that we could double check ingredients, but they are egg-free. (Meaning that the fryers are also still safe, since they do share oil routinely.)
I thanked him again on our way out.
Alright, returned from the enchanted land of Burgervilles. With Rita's out, I was dubious about ice cream in a restaurant, heck, ice cream period. I checked the website. Spoke with three different store managers--one time during a burger-only lunch to investigate.
We had strawberry shortcakes and the Triple Berry milkshake.
It's PUMPKIN MILKSHAKE time!!!
(EPIC, as DD said.) OMigosh... just like DRINKING a pumpkin pie. No-- a WHOLE pumpkin pie. :misspeak: :hiding:
Mmmmmmm... and wild Coho burgers... and sweet potato fries. Yum. :heart:
:happydance: Okay, okay I will channel happy thoughts for you instead jealousy. Can't it be Pacific NW and the SE? Folks hear need to giggle over the pronunciation of Walla Walla. Epic wonderfulness indeed.
Even funnier?
WallaWalla is a place.
In WA.
:rofl:
One word of caution-- Burgerville frequently has a seasonal shake in November and Dec. that includes hazelnuts.
I love Walla Walla--both as a place and as an onion. I like it as a ferry boat too. It was quite a downer to move to a Walla Walla onion-less region.
No plans to return in November and December so we'll be well removed from the hazelnuts. May you continue to enjoy pumpkin milkshakes as long as possible before they appear.
Okay-- Christmas seasonal items are out-- the good news:
NO NUTS in shakes this year. YAY!
Bad news:
Egg Nog shakes contain EGG.
Good news:
restaurant managers and all staff are trained to keep those shakes on ONE shake machine in the restaurant-- YAY, no cross-contamination risk with other shakes!
DD ate a Tillamook Cheeseburger and had a regular strawberry shake without any problems-- the burger was a special order, of course, because of no mayo, and they offered to let us swap the sesame seed bun out, too.
Anyone that goes to a Burgerville-- just ask to see "the Notebook" for allergen info. Every restaurant has one. :heart:
Hazelnut shakes are gone for the year, btw. :thumbsup:
Thank you for the update. June would likely be the earliest we arrive in Burgerville territory. Just in time for the strawberry shortcakes. Berry shakes.
Thanks too for the notebook info. There were times when we didn't have internet access when traveling to check on allergen info online.
Wallawalla onion rings are here... mmmmMMMMmmmmmmMMMmmmmMMMmmmm...
And while strawberry sundaes/shakes are gone, the RASPBERRY versions are here.
(I'm merely biding my time, waiting for that few short weeks in August when there will be.... blackberry. ) :thumbsup:
Quote from: CMdeux on July 12, 2012, 12:12:36 AM
Wallawalla onion rings are here... mmmmMMMMmmmmmmMMMmmmmMMMmmmm...
And while strawberry sundaes/shakes are gone, the RASPBERRY versions are here.
(I'm merely biding my time, waiting for that few short weeks in August when there will be.... blackberry. ) :thumbsup:
All of that sounds so yummy. I wish we had something like Burgerville in the Mid-Atlantic. Instead we're the birthplace of the peanut-happy Five Guys. :(
'Sokay-- I can eat a sundae for you. I will just have to spend an hour on the treadmill first. :misspeak: I think all in all, it's pretty even. We don't have Rita's. Or Broadway. ;)
And Burgerville even (jokingly) notes that they are "inconveniently located for most of America." Gotta like that kind of sense of humor about these things.
Quote from: maeve on July 13, 2012, 08:02:16 PM
Quote from: CMdeux on July 12, 2012, 12:12:36 AM
Wallawalla onion rings are here... mmmmMMMMmmmmmmMMMmmmmMMMmmmm...
And while strawberry sundaes/shakes are gone, the RASPBERRY versions are here.
(I'm merely biding my time, waiting for that few short weeks in August when there will be.... blackberry. ) :thumbsup:
All of that sounds so yummy. I wish we had something like Burgerville in the Mid-Atlantic. Instead we're the birthplace of the peanut-happy Five Guys. :(
They're just taunting us with talk of things like Blackberry Milkshakes.
And BTW, Rita's is no longer a destination. They've added nutty stuff. :tongue:
Well, clearly there is a solution. You must all come and visit ME, then.
Ra3chel and I will take you on a tour of Burgerville restaurants. :thumbsup:
Quote from: CMdeux on July 14, 2012, 12:24:30 PM
Well, clearly there is a solution. You must all come and visit ME, then.
Ra3chel and I will take you on a tour of Burgerville restaurants. :thumbsup:
;D ;D ;D
Be careful what you ask for. :evil:
Quote from: CMdeux on July 14, 2012, 12:24:30 PM
Well, clearly there is a solution. You must all come and visit ME, then.
Ra3chel and I will take you on a tour of Burgerville restaurants. :thumbsup:
Oh I definitely want to visit your area of the country at some point. Will definitely want to look you and Ra3chel up when we do.
Quote from: GoingNuts on July 14, 2012, 06:58:58 AM
Quote from: maeve on July 13, 2012, 08:02:16 PM
Quote from: CMdeux on July 12, 2012, 12:12:36 AM
Wallawalla onion rings are here... mmmmMMMMmmmmmmMMMmmmmMMMmmmm...
And while strawberry sundaes/shakes are gone, the RASPBERRY versions are here.
(I'm merely biding my time, waiting for that few short weeks in August when there will be.... blackberry. ) :thumbsup:
All of that sounds so yummy. I wish we had something like Burgerville in the Mid-Atlantic. Instead we're the birthplace of the peanut-happy Five Guys. :(
They're just taunting us with talk of things like Blackberry Milkshakes.
And BTW, Rita's is no longer a destination. They've added nutty stuff. :tongue:
No, no, it's raspberry right now. I had one for dinner the other day. ;D
Gloating is so...
ugly
sweet. ;D
No, really. DD tried the raspberry as a sundae, btw, and recommends the milkshakes over that route. Strawberry is for sundaes. Cane berries, apparently, for shakes. I have to agree; blackberry shakes could pretty much comprise their own raison d'etre IMO.
Besides, this is really luring, isn't it? Gloating would be if there were no way for others to have what we love. This is just a plane ticket away. ;D
Burgerville....mmmmm.....I am reading and counting down the days until we are in Burgerville territory. If one has an underweight kid, no problem in ice cream every day of vacation, right? :D
I will just have to not partake a few times. Maybe just sample for QC. :yes:
The kid has never had onion rings. I will totally spoil him and introduce him to Walla Walla onion rings!
Our local Burgerville now has gluten free Udi's buns available upon request.
:heart: :heart: :heart:
Gosh, I love this chain.
This is not my week.
Since Wendy's is out from the new peanut dressing I took DS1 to Burgerville today. On the drive thru window I saw a sticker for Peanut Emma M's dog treats for sale. WTF? I did not see that on the allergen chart (stupid me). I ask the guy about to hand DS1's shake over how often does he hand out the peanut dog treats he says all the time. I said yeah but when did you last handle one he says right before he made the shakes. I said please tell the manager the allergen chart is pretty useless if you're handing out peanut stuff all the time.
Then I called the next closest Burgerville: guy was ecstatic about how popular the sales of peanut dog treats at his Burgerville are.
No advice, the treats *may* be wrapped or unwrapped it doesn't matter it knocks it off our list. I'd rather take my chances with McD's at this point there's nothing gained at Burgerville plus, frankly, I'm mad that it was left off the allergen chart because it's a dog food. There is a humungous sign for warning of heavy cross-contamination of the Udi's buns for gluten but they didn't bother to give a warning for peanut.
I have no plans to give them another dime, ever. YMMV.
Anyhow, watch your backs and ask at every Burgerville if they serve peanuts in any form to humans or dogs. I can't believe I had to write that sentence.
CM's looking into it to get all the details. I'm sure she'll share it all later.
I called corporate. I intend to RAISE HOLY HELL over this.
Seriously.
I suspect that they'll listen given the amount that my DD has on a loyalty card through them.
All of that lovely allergen listing info is pretty much useless if they value DOGS more than the allergic humans who are putting their lives on the line and trusting them to completely disclose allergen management and handling (which they work very hard at the corporate level to do).
To the lady at Burgerville:
No. I'm sorry, um, I'm asking if you are selling peanut butter dog treats.
What? I didn't ask if you asked the owners for permission before giving them to the dogs. I asked if you're selling peanut-contaminated items in your restaurant.
No, no, I don't care that you're not selling them, you're giving them away. That's lovely of ya'll, but I'm concerned about the fact that you have something with peanuts in your restaurant.
I realize that they're "all natural" and "organic." I can die just as easily if my food touches "regular" peanut butter dog treats too.
What? We already covered the 'asking for permission before giving it to the dog.'
You clearly don't understand that peanut allergies are often of the sensitivity that microscopic amounts can KILL. PEOPLE.
No, the information isn't in your magical notebook of allergy info. Because, see, someone in your restaurant decided that since it's FOR DOGS it didn't need to be in there.
I understand they're organic.
(Loop 3 times, hang up, smash head against desk repeatedly.)
I just called County Health to ask about food service handling food not regulated for humans in shared areas and workers who handle human food. Initial response was enough interest to call County Environmental Health tomorrow when the office opens again. The person I talked to was somewhat grossed out.
I'll give it to you via PM if you want to follow up. There's no reason you, or any us, need to extract information from a licensed and inspected restaurant on a unregulated item co-mingling with human food service.
I have a name for you with County Health (but recognize that there's no B-ville in our county).
Still. Useful thing to have, that name. :evil:
On the phone with Debbie at Burgerville and she is FIXING THIS PROBLEM...
she is finding out who is using them-- and is contacting the supplier as well to note that B-ville is a peanut free company, and hey-- that OUGHT to mean everything in the restaurants. Period.
She did say that allergen and food handling training has always been that they wash hands after handing out dog treats... but she also was well aware of the possibility for surface contamination even so.
Dog Mountain Bakery is the dog treat company--
https://www.facebook.com/DogMountainBakery (https://www.facebook.com/DogMountainBakery)
She advised that anyone concerned should "give it a couple of weeks" for it to get sorted-- and for cleaning to remove any traces left.
The person I was speaking to was the one that initiated and manages their allergen policies company-wide. :heart: VERY responsive. VERY. As in, she was ON this within minutes of picking up my voicemail this morning-- and the two restaurants closest to me (and TT) have already heard from her.
While I would welcome their renewed commitment to a peanut free environment have they confirmed that they are allowed as a food service to also store and dispense food not prepared for human consumption? Home Depot, I totally get. They sell tools so who cares if they give out biscuits. A restaurant? If they made dog treats out of stuff that would meet standards for human consumption, ok.
Regardless, awesome sauce that you called and got some response. It may seem small but right now having ol' reliable to eat at means the whole world. I'd need a little time to warm up to them again. I'm not wild about my food mixed with dog food.
From what I can tell, that IS what the dog treat people are using-- sourcing from Bob's Red Mill, etc. As long as they lay off of the peanut varieties showing up at B-ville, I'm cool with it.
On the other hand, to GAIN a place like Costco would also be very, very cool-- even if it's just locally.
Doesn't make up for losing Wendy's of course. But cool.
I totally understand this from an LFTA point of view, and also the mixing of handling and selling dog food with other foods.
But will the rest of the world see the LFTA people as the ones who took away their dog treats? As in, we ruin every party at schools and everywhere and now we hate dogs too! Funny, but some might see it this way?
It's not something I would recommend internalizing, no. Dog treats are still available at any number of places and birthdays are still celebrated to the hilt. Encroached boundaries are renegotiated all the time, generally displeasing the people who don't have the same amount privilege as before.
Oh, I definitely agree that this was worth speaking up about. I meant my post more as a joke, that, great, others will say FA people, they ruin everything and don't like dogs too!
Oh, I know. But the accusation of "party pooper" happens in all areas where advocacy exists. Racial, visible disability, women's rights, anything and everything in a pluralistic society. I need to shake some Shatner tambourine to this.