Food Allergy Support

Discussion Boards => Main Discussion Board => Topic started by: livingnutfree on October 06, 2011, 02:27:45 PM

Title: Really! Groupon! Really! OMG
Post by: livingnutfree on October 06, 2011, 02:27:45 PM
http://www.groupon.com/groupon_says/groupon-says-47268927 (http://www.groupon.com/groupon_says/groupon-says-47268927)

Unbelievable.  :banghead:
Title: Re: Really! Groupon! Really! OMG
Post by: gufyduck on October 06, 2011, 02:45:58 PM
Wow.  I can't believe they would post something like that.  On a positive note, the comments are quite supportive of FA's
Title: Re: Really! Groupon! Really! OMG
Post by: IowaMom on October 06, 2011, 05:39:26 PM
Unbelievable. But true about the comments. I've never seen so many comments from people actually sticking up for those with food allergies!!
Title: Re: Really! Groupon! Really! OMG
Post by: maeve on October 06, 2011, 05:53:22 PM
DH called and cancelled his Groupon account.  I will do the same.  He said the two people he dealt with in customer service apologized.

As for the comments, I'm a bit shocked that they don't moderate the comments and have left one up that uses the F word on a page meant for kids.
Title: Re: Really! Groupon! Really! OMG
Post by: aggiedog on October 06, 2011, 07:43:55 PM
I don't do Groupon, never seen the site before.  But I am very impressed with the number of people defending FA tolerance.  Wow, that's a nice change.
Title: Re: Really! Groupon! Really! OMG
Post by: Jessica on October 07, 2011, 02:43:48 AM
I just sent an email to cancel my groupon account. I'll probably call tomorrow too.
Title: Re: Really! Groupon! Really! OMG
Post by: hedgehog on October 07, 2011, 05:16:30 AM
Very pleased with all the comments.  Usually the comments are so mean, but this time every one of them (that I read) was defending those with PA.
Title: Re: Really! Groupon! Really! OMG
Post by: my3guys on October 07, 2011, 10:29:36 AM
I just unsuscribed and there was this "funny" little skit after you unsuscribe, where you can "punish derrick", with a picture of a guy at a computer.  So I clicked on the button to see what would happen, and a guy comes along, gets into a fight with him, and throws coffee in his face, and Derrick covers his face in pain. More bad humor.
Title: Re: Really! Groupon! Really! OMG
Post by: Macabre on October 07, 2011, 08:58:26 PM
Yeah. Sickening.

In addiiton to cancelling, I had the opportunity today to not give them some business I was proposing to give them at work. Yesterday, before I read this last night on FB, I had made an appointment to talk with a salesperson. When he called me this morning at the appointed time, I told him I couldn't use a company that made light of the exclusion of children.  He laughed.

Ugh.
Title: Re: Really! Groupon! Really! OMG
Post by: momma2boys on October 08, 2011, 09:20:58 AM
Are you kidding me?  He laughed?!!  Wow.  I would call and ask to talk to his supervisor, let him know he thinks it's funny they are losing business.  Although the rest of the company doesn't seem to care either  ~) .
Title: Re: Really! Groupon! Really! OMG
Post by: Jessica on October 08, 2011, 08:43:17 PM
I got this email:

We certainly do not intend to offend anyone with our writing. I will share your feedback with our editorial staff.

I have deleted your account.

Please let me know if I can be of further assistance or if you have any questions.

Regards,

Stasia
support@groupon.com
Title: Re: Really! Groupon! Really! OMG
Post by: Susan on October 09, 2011, 07:44:24 AM
I got the same form e-mail.  When I responded to say that I wanted them to take down the offensive article, they sent it again!  :rant:  :paddle:  :toothbrush: :banghead: :tongue: ~)
Title: Re: Really! Groupon! Really! OMG
Post by: SilverLining on October 09, 2011, 10:45:25 AM
The whole thing seems in bad taste.  "your lieing mother" "why go up a tree when you can go down a well and get famous".

I need a pukey emoticon.
Title: Re: Really! Groupon! Really! OMG
Post by: Macabre on October 10, 2011, 08:57:49 PM
Do not quote:
This is the email I sent a group at work proposing not to use Groupon, including our CEO, from whom I got a message in agreement.  :)


Well, I had some cool links to show the group about other races using Groupon and was prepared to share that what seems to be the tipping point for success is offering about 50% off.  And I was prepared to say that we might not net on this deal if we do it before the t-shirt deadline, but if we think of it in terms of acquisition (which I never expect to net on), it might be a cool thing to try. 

I had called Groupon yesterday to determine our best strategy and to see if Groupon's take on this would be cost prohibitive to us (there aren't any upfront costs, but they take a percentage of each sale), but the salesperson called me back as I was heading out.  I asked him to call me back this morning at 10:00 am.

However, last night on Facebook I saw a Groupon page that troubled me.  Apparently Groupon has a blog-like section that is intended to be irreverent, satirical and funny, "Groupon Says." They're found at the bottom of the Featured Deal as you can see here:  http://www.groupon.com/ (http://www.groupon.com/)<our city>/ But what I saw was in very poor taste and lacked good judgment. Worse, it promotes exclusion and bullying, even if they're trying to be funny about it.

And I told the salesperson this morning that I cannot in good conscience do business with his company.

http://www.groupon.com/groupon_says/groupon-says-47268927 (http://www.groupon.com/groupon_says/groupon-says-47268927)

If you can't follow the link, I've put a screenshot of the post below.

You might think this is harmless, but I've seen too many "let natural selection take its course with these kids" reader comments from *adults* when news stories about life threatening food allergies appear online.  There are folks in our society who don't need encouragement to exclude others.  If Groupon had used "no one with a disability allowed" (a life threatening food allergy is a hidden disability according to the ADA), the absurdity of this sentence might have been understood.  Or, how about "no Aspies (referring to someone with Asperger's) allowed"?  Right—absurd.

In my own situation, my child has been made to sit in the hallway at school more than once when a mom brought in cupcakes for (almost) everyone while the rest of the class had a party in the classroom—because it was somehow okay to exclude the kid with a peanut allergy and because having junk food was somehow more important than teaching children about inclusion.   Before I wised up, he was excluded from instructional events at school.  He's been kept out of a number of "tree houses" over the last 13 years.  It's not funny to me. 

As an organization that serves people with disabilities, I cannot recommend we use this company.  Groupon as of yet seems unrepentant, and the salesperson I talked with laughed.  After saying he thought it wasn't a big deal, he eventually admitted it was insensitive. 

I think <our event> will be huge without it.  We can get more exposure with a Facebook ad and not lose the money from discounts.  I don't think we should use Groupon this year.
Title: Re: Really! Groupon! Really! OMG
Post by: maeve on October 10, 2011, 11:06:42 PM
McC,
Thanks for taking that stand.  It's not the first time that Groupon has made fun of people with allergies.  My DH sent me this link this morning:
http://www.groupon.com/groupon_says/groupon-says-73874084 (http://www.groupon.com/groupon_says/groupon-says-73874084)

Here's a story from about.com about these Groupon pages:
http://specialchildren.about.com/b/2011/10/07/groupon-finds-food-allergies-funny.htm (http://specialchildren.about.com/b/2011/10/07/groupon-finds-food-allergies-funny.htm)

BTW, Ted Leonsis, who was recently interviewed in Allergic Living is a member of Groupon's board of directors.  My DH has already tweeted him about this issue; perhaps, we can all tweet Leonsis about the issue.
Title: Re: Really! Groupon! Really! OMG
Post by: CMdeux on October 11, 2011, 02:17:23 PM
Thank you both so much for taking this on.

How very sad that anyone would think that the exclusion of children would be funny.


:'(

Even more disappointing that the organization as a whole, apparently, feels that it isn't (at a minimum) in very poor taste.

There are ways of mentioning disability and including it, even in a lighthearted or humorous way, which are not EXCLUSIONARY or demeaning.


How unfortunate that Groupon doesn't seem to understand that distinction.
Title: Re: Really! Groupon! Really! OMG
Post by: Macabre on October 11, 2011, 04:14:06 PM
I'll do that Maeve.  And I love Terri Mauro. Folks here will recognize the Expect Respect Manifesto.  She is @mamatude on Twitter.  And I've communicated with her on work-related matters. She's great.  :)
Title: Re: Really! Groupon! Really! OMG
Post by: twinturbo on October 12, 2011, 10:32:12 AM
They really, truly need a professional copywriter. Personally, I didn't find it offensive but it really is some awful copy. Whoever is writing repeatedly about food allergies needs to work out whatever hangup he or she has about it and move on. For their sake.
Title: Re: Really! Groupon! Really! OMG
Post by: Susan on October 15, 2011, 07:05:27 PM
Now they have another one!  http://www.groupon.com/groupon_says/groupon-says-73874084 (http://www.groupon.com/groupon_says/groupon-says-73874084)
Title: Re: Really! Groupon! Really! OMG
Post by: twinturbo on October 16, 2011, 04:02:50 PM
^I don't think it's a new one although it is another one.
Title: Re: Really! Groupon! Really! OMG
Post by: Macabre on October 18, 2011, 12:15:23 PM
Guess We Have Our Answer from Groupon (http://specialchildren.about.com/b/2011/10/13/guess-we-have-our-answer-from-groupon.htm)

Terri Mauro is so wonderful!! I'm such a fan.

Here's what she said in her About.com Special Needs blog:
QuoteGuess We Have Our Answer from Groupon
By Terri Mauro, About.com Guide   October 13, 2011


Last week I wrote about a couple of essays on the Groupon site that made light of food allergies -- one advising kids to learn about their bullies' allergies and another suggesting they put up a "no peanut allergies" sign on their treehouse. Parents of kids with food allergies complained on Groupon's site and in a Facebook group urging the company to rethink its hurtful words.

And now, as reader Sharon has pointed out to me, another smug little article has gone up: "The Groupon Guide to Apologizing." It's written in the same sort of self-satisfied snarky tone as the others, not really funny so much as delighting in its incorrectness. And then we come to the last line, under the subheading "Atone": "Punish yourself by spending a day using only analog time tellers or depriving your body of satisfying nut products."

Well.

There will be many who say that it's oversensitive to believe that Groupon is responding here to readers who protested to its other essays on behalf of kids with peanut allergies. And that's fine. I am oversensitive. You bet I am. I'm oversensitive because people keep whopping kids with special needs with a two-by-four and then saying, "Oh, stop complaining. It's funny. Lighten up. What, can't you whop anybody with a two-by-four anymore? Sheesh!"

For once, you know what? I'd like us to have the two-by-four.

I don't know how many parents of children with food allergies belong to Groupon. I don't know how many in the extended family of people who don't care for disability concerns being openly mocked are members. Perhaps the membership of Groupon is entirely made up of the kind of people who write nasty comments on posts about peanut bans. In which case, Groupon is playing to its audience, and good for them.

But if you're not one of those people, and you are a Groupon member, it may be time to think about not being one. If you are not a Groupon member but regularly patronize businesses that do business with Groupon, it may be time to let them know where you will not be spending your money. Since our words don't seem to be having much of an impact, maybe our dollars will.

Does that make me a humorless, overreacting, politically correct censor? If so, I'll take Groupon's advice and hang that in my Badnesses Cabinet. With pride. How 'bout you?

Title: Re: Really! Groupon! Really! OMG
Post by: Janelle205 on October 18, 2011, 02:47:00 PM
Seriously...what a**hats.
Title: Re: Really! Groupon! Really! OMG
Post by: Jessica on October 18, 2011, 03:30:47 PM
I don't often do this but I can't help myself. I hope some of those groupon a$$es develop their very own LTFA.
Title: Re: Really! Groupon! Really! OMG
Post by: CMdeux on October 18, 2011, 03:50:04 PM
Well, statistically, they no doubt will.  (Joel Stein comes to mind immediately.)


<sigh>


It's just a terrible waste that shame doesn't actually obligate anyone to offer up a public apology or retraction of some kind under certain conditions.   :tongue:

Title: Re: Really! Groupon! Really! OMG
Post by: my3guys on October 19, 2011, 09:55:43 AM
Interesting:

http://dealbook.nytimes.com/2011/10/17/the-missed-red-flags-on-groupon/?src=tp (http://dealbook.nytimes.com/2011/10/17/the-missed-red-flags-on-groupon/?src=tp)
Title: Re: Really! Groupon! Really! OMG
Post by: maeve on October 19, 2011, 06:10:02 PM
Quote from: my3guys on October 19, 2011, 09:55:43 AM
Interesting:

http://dealbook.nytimes.com/2011/10/17/the-missed-red-flags-on-groupon/?src=tp (http://dealbook.nytimes.com/2011/10/17/the-missed-red-flags-on-groupon/?src=tp)

Clearly, this "irreverent" streak at Groupon comes from the top:  "We're almost on the other side, and the negativity leaves us well positioned to exceed expectations with an I.P.O. baby that, having seen the ultrasound, I can promise you is not one of those uglies."

That's a nice corporate culture the CEO is cultivating.
Title: Re: Really! Groupon! Really! OMG
Post by: my3guys on October 20, 2011, 10:07:45 AM
I guess the only good news is the statements in poor taste are not limited to food allergies! :o