Inflight Accommodations
    
We cannot prevent other customers from bringing their own peanuts or peanut products onboard and consuming these items inflight. However, we ask that you inform the head Inflight crewmember upon boarding the aircraft of your severe nut allergy. Upon request, an Inflight crewmember will create a buffer zone one row in front and one row behind the allergic person to encompass a total of three rows. The Inflight crewmember will ask customers seated in the buffer zone to refrain from consuming any nut containing products they have brought onboard and will not serve any nut containing products to these rows. We cannot guarantee that a customer will not consume any peanut product they may have brought onboard.

We will not identify the allergic passenger during the briefing. We will offer to reseat passengers if necessary. While we will not serve any nut-containing products to passengers in the buffer zone, products that may contain trace amounts of nuts can be served within the buffer zone. We do not make any onboard announcements regarding the nut allergy.

Customers may request Silent Boarding at the gate to board early if they would like to personally wipe down their seat.

JetBlue will offer a full refund to customers for whom these conditions make it impossible to travel.

 
    Emergency Procedures
    
Our Inflight crewmembers receive training and are *equipped to assist” in the event of an allergic reaction and symptoms of same. However, we encourage customers who have a food allergy to please make arrangements to the best of his/her abilities to be prepared in case of an allergic reaction or emergency during their flight.

*Our onboard Emergency Medical Kits all contain an Epi pen in case of an emergency.

 
    Aircraft Information
    
As a key component in upholding the appearance of our aircraft, our fleet is subjected to several levels of cleaning on a regular basis. Interior cleaning, which addresses the lavatories, galleys, seating areas and all carpeted areas during each scheduled stop. On a nightly basis, each aircraft undergoes a more comprehensive interior cleaning process that includes more detailed elements and areas not covered during the routine cleaning during each stop. Such additional areas consist of, but not limited to: trays tables, side walls, coffee pots etc. The exterior of the aircraft, weather permitting, is cleaned on a 120 day cycle. Dry wash and polish are also on a 120 day cycle.

Customers may request to board early if they would like to personally wipe down their seat prior to departure.

Our aircraft are equipped with the following types of air filtration system:         

E190

There are 2 ea recirculation filters with HEPA* efficiency for filtration of recirculated air
There are 2 ea ozone filters for removing ozone from fresh air
A320

There are 2 ea recirculation filters with HEPA* efficiency for filtration of recirculated air
There are 2 ea ozone filters for removing ozone from fresh air
A321

There are 2 ea recirculation filters with HEPA* efficiency for filtration of recirculated air
There are 2 ea ozone filters for removing ozone from fresh air
HEPA* - High-Efficiency Particulate Air or HEPA is a type of air filter. Filters meeting the HEPA standard have many applications, including use in medical facilities, automobiles, aircraft, and homes. The filter must satisfy certain standards of efficiency such as those set by the United States Department of Energy (DOE). To qualify as HEPA by US government standards, an air filter must remove 99.97% of all particles greater than 0.3 microns from the air that passes through.