We had a good experience with our local one. They are individually owned so it may depend on the owners and how the staff was trained. Ours is still very new so it was very neat and clean, they only had PB cookies (not TN and we are not PA) so I was very comfortable with this. Yes, the cookies are wrapped individually. I did not ask what they are baked on vs. the bread. My kids are on swim team with the owner's son so we chatted this summer at a swim meet. He said they are happy to change gloves or make accommodations as needed.